Transform Automotive conversion rates and customer retention through outstanding customer experiences.
Achieving a successful digital presence today is dependent on really understanding your customers: how they think, what they are interested in, what drives them forward. Only then can you deliver the kind of experience that makes them return to your business and, ultimately, make that all important purchasing decision time and time again.
Integrate your automotive systems
As a leading automotive technology company, Novus Digital delivers a truly integrated approach to automotive digital communication.
We help your automotive dealerships with Novus iQ CXM:
Drive visitors and enquiries across mutiple channels to your business while significantly lowering operating costs.
Engage visitors by providing business insight into how to develop a relevant, customer-focused experience.
Convert visitors to customers through knowledge-based, intelligent and targeted communication.
Retain customers and increase upsell using customer insight and sophisticated experience tailoring that engenders customer loyalty.
Drive change through innovative Novus iQ CXM software with the unique SaaS (Software as a Service.)
Novus iQ CXM is our modular and scalable Customer Experience Management (CXM) solution. It Delivers unparalleled ease of use, total flexibility, and enterprise-grade capabilities to empower automotive retailers and manufacturers to manage their digital dealerships and deliver dynamic, targeted, consistent content, offers, products, and service interactions across digitally enabled consumer touchpoints. Using customer insight and sophisticated experience tailoring that engenders customer loyalty, it enables you to get beneath the skin of your customers, understand their needs, their frustrations, and the journey they are taking with you. You can use it to monitor and track customer interactions to find out which communication channels and vehicles are doing what; highlight missed opportunities, and help streamline your processes. Then we provide innovative, measurable solutions that address those highlighted needs; solutions that deliver a return on investment or return on objective – every time.